Brooke Kogan
Director, Learning Needs & Insights at The Coca-Cola Company
Based in Philadelphia, United States
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Seniority
Director
Department
General Business & Management
Location
Philadelphia
Industry
Food and Beverage Services
Company size
60K
Contact information
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b•••••••@coca-colacompany.com
Phone
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Background
About Brooke Kogan
Experience strategy leader skilled at empowering companies to deliver insights-driven, compelling customer and employee experiences. Over 15 years of helping organizations across industries improve performance through large-scale change. Specialties: Customer Experience Strategy and Design Voice of Customer / Voice of Employee Strategy Service Design Customer Relationship Management (CRM) Governance Strategy Human-centered Design/ Design Thinking Market Research Training Development Learning Strategy Learning Evaluation Facilitation Customer Experience Measurement (including Net Promoter Score (NPS), Customer Effort Score (CES), First Contact Resolution (FCR) and Customer Satisfaction (CSTAT))
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