Brooke Waldrop

Background

About Brooke Waldrop

A customer focused professional who possesses a strong sense of urgency with regard to client satisfaction. I have superb interpersonal and communication skills, coupled with excellent relationship building capabilities and excellent negotiating abilities. I am someone who has a track record of creating a work culture that rewards teamwork and cooperation. As an experienced individual I fully understand the importance of appearance and behavior in creating a positive impression in any face to face role, this is why I work hard at appearing professional, well dressed and well spoken. Understanding of and commitment to the implementation of equal opportunities. Able to adapt tone, language and style for different customers and situations. Remarkable experience in providing excellent customer service Motivational and credible with highly effective interpersonal skills. Highly commercial and committed to quality and innovation. Decisive and forward thinking, with strong vision and strategic capability. Remarkable ability to listen and respond effectively to repetitive questions Developing customer service procedures, policies & standards. Knowledge of phrases and keywords that can generate a customers' confidence. Meeting customer expectations in areas such as timeliness, quality and consistency.