Bruce Levin

Background

About Bruce Levin

With over 12 years of experience in leading service management and digital transformation initiatives, I am a strategic and results-oriented leader who helps organizations streamline and digitize their business processes to achieve maximum value and customer satisfaction. I am currently the Sr. Manager - ServiceNow / Enterprise Service Management at Udemy, where I design and manage the roll-out of ServiceNow and ITSM best practices for the premier online education company. I have a proven track record of securing executive buy-in, driving adoption, and leading cross-functional teams to deliver exceptional outcomes. Some of my key accomplishments include: leading the effort to build an Enterprise Service Management program and championing the ServiceNow platform, resulting in 57% growth in the first year; designing and directing the ITSM maturity plan and service deliverables for the Managed Cloud Services migration to ServiceNow at Oracle, exceeding 90% of the goals in the first 6 months; and spearheading the ServiceNow implementation across new company orgs at Envestnet | Yodlee, improving operational efficiency by 45% and customer satisfaction by 65%. I am also passionate about coaching and mentoring talent, developing them into successful leaders, and creating a culture of collaboration and excellence.