Bruce MacDonald

Background

About Bruce MacDonald

Senior Philanthropy Officer at United Way of Calgary and Area. Previous career background, corporate executive with extensive experience in finance, operations and information technology. Established track record of delivering best practice operational results, growth strategies, and improved bottom line at both established and emerging organizations. Excels at improving organizational effectiveness by identifying, implementing and maintaining business processes and technology improvements. Complementary skills include corporate leadership, business development, change management, and business intelligence. SELECTED ACCOMPLISHMENTS Consolidated and revamped four diverse client care organizations comprised of 30 customer care specialists into one efficient global care organization. Established “best practice” processes and led the implementation of a customer incident and response software program. Drove improvements in customer satisfaction (+33%) and client retention (+23%); reduced annual operating costs by Established and managed all functions related to a ground breaking cloud computing offering. Negotiated and established computer hardware, internet, and facility partner agreements. Drove of annual recurring revenue. Grew and established business through the acquisition of production accounting, land management, and financial accounting software products. These acquisitions were directly responsible for driving annual recurring revenue increases of Negotiated and managed a multi-million dollar loan agreement with a major financial institution for a U.S. software and services business acquisition. Integrated the banking, accounting, and taxation portfolios resulting in annual cost savings of 15% Drove improvements to financial accounting, reporting procedures, and processes resulting in timely filing of TSX Venture Exchange quarterly and annual financial reports. Raised two non-brokered private placements to develop and launch a new line of business. Contact: bruce.macdonald@calgaryunitedway.org