Bruce Nolan
VP Customer Success at Nextria Inc
Based in Ottawa, Canada
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Seniority
Vp
Department
Customer/Client Service
Location
Ottawa
Industry
Software Development
Company size
6
Contact information
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b•••••••@nextria.ca
Phone
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Background
About Bruce Nolan
Expert Customer Success / Service Delivery Director / Software Development Director / Project Director with over 20 years of experience leading highly effective teams. Adept at managing customer relationships, directing project managers, software developers, database administrators, system administrators, and testers. Enjoy coaching staff for high performance with win/win outcomes, and encouraging continuous improvement to improve quality of delivery. Highly knowledgeable of best practices in customer success, professional services, project management, software development, support, and test, with a passion for quality. Strong communication, organization, teambuilding, and interpersonal skills ensure that deliverables are met. Specialties: Customer success, Project management, Services management, ITIL, Customer relationship management, People management, Analytics, Business intelligence, Negotiating strategies, Software development process, Agile practices, Software and Service Quality, Outsourcing, Process improvement planning.
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