Bruce Stoops

Background

About Bruce Stoops

Bruce Stoops Email: Bruce.Stoops@outlook.com Mobile: 208-370-9025 LinkedIn: SUMMARY Motivated IT professional with decades of experience in providing technical support, network administration, and customer service in tech-driven companies. Proven ability to troubleshoot complex technical issues, manage projects, communicate effectively with customers, and exceed expectations. Known as a high-value, hands-on, self-directed team member who gets things done and keeps IT operations running smoothly. KEY SKILLS AND CERTIFICATIONS Microsoft Platforms: Windows OS, Office/Outlook, Authenticator, Azure Network support (LAN/WAN) Active Directory Hardware imaging User support (desktop/laptop/mobile devices) CompTIA Server+ certification Azure IT certification (in progress) Troubleshooting and resolution Customer service and communication Project management IT team collaboration Process development and compliance Creative problem-solving CURRENT EXPERIENCE Exyte/LTMI | Senior Desktop Support Technician | July 2023-Present Provided full-service, on-site support to over 400+ users of a leading high-tech construction firm building a new microchip facility in Boise, ID. Implemented the full start-up of on-site IT operations. Worked with business leaders on equipment and infrastructure needs; led installation and set-up; and equipped and trained users. Managed day-to-day support and IT operations including: Maintenance of network hardware. Racked 48 port switches, UPS, VPN servers; connected both mulit-mode and single-mode fiber for testing. Inventory management, including hardware purchases New user onboarding and training Imaging of laptops/desktops (SCCM, Empirum, and MS Autopilot) and set-up of mobile devices (Android and iOS) Security compliance, including implementation of multi-factor authentication (Microsoft Authenticator) Troubleshooting and optimization across a full range of hardware and software platforms including all versions of Microsoft OS, AD, Intue, and Azure Leveraged my communication and technical strengths to deliver quick resolution of IT issues, which supported overall uptime at the job site. Collaborated with the extended US and global IT teams to apply learnings and codify best practices for other remote sites. ADDITIONAL EXPERIENCE Held similar IT roles across several large, tech-forward companies that included network/infrastructure support; management of desktop, laptop and mobile hardware; software implementation and support (primarily with Microsoft platforms)