Brukeiah C.

Background

About Brukeiah C.

Tech-Savvy | Detail-Oriented | Customer-Focused With a certification in Computer Systems Networking and Telecommunications from Virginia College and 13+ years of customer service experience, I bring a strong blend of technical expertise, accuracy, and problem-solving skills to every role I take on. Digital Customer Care & Technical Support As a Digital Customer Care Specialist at MassMutual, I was the first point of contact for customers navigating insurance digital products and services. I diagnosed and resolved technical issues efficiently, maintained a 4.5 customer satisfaction rating, and managed high-volume inquiries across multiple channels. I also utilized ticketing systems to document cases and track issue resolution. Data Entry & Claims Support Beyond customer support, I have built a solid foundation in data entry, claims processing, and documentation. My ability to analyze information, ensure accuracy, and follow structured workflows makes me a great fit for roles that require precision and compliance. Let’s Connect!