Bruna Cigerza

Background

About Bruna Cigerza

Bilingual (EN/PT) professional with 10 years of experience in customer service delivering exceptional technical support and ensuring customer satisfaction through effective problem-solving and communication skills. Strong background in Mobile Device Management (MDM) servers and proficient with Apple Business Manager, SaaS, Machine Learning Annotation, Deployment programs, KYC/KYB and compliance. Solid expertise in account management and remote and field operations support. Experienced team leader focused on employee development, consistently achieving and surpassing KPIs through high-performing teams. Proficient in a variety of productive tools including iWork, Microsoft Office and Google Workspace. iOS, MacOS, Zendesk, Salesforce, Confluence and CRM platforms, with a strong emphasis on enhancing customer experience and operational efficiency. Proven ability to manage and evaluate machine learning models, as well as conduct thorough document analysis to meet regulatory requirements. Comfortable and skilled in internal communication using platforms such as Slack, Teams and Google Meet with extensive experience in remote work environments.