Brunda Kumar
Senior Customer Service Representative at Kyndryl
Based in Bengaluru, India
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Seniority
Staff
Department
Customer/Client Service
Location
Bengaluru
Industry
IT Services and IT Consulting
Company size
61K
Contact information
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b•••••••@kyndryl.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Brunda Kumar
I specialize in driving customer success by leveraging tools like ServiceNow and JIRA to optimize incident and problem management. With expertise in CRM systems and SQL, I deliver data-driven insights that enhance customer KPIs, including CSAT, NPS, and retention rates. I focus on streamlining customer lifecycle processes, ensuring seamless issue resolution, and fostering operational efficiency. My experience in analytics and customer journey optimization enables me to align scalable solutions with business objectives. Passionate about combining technology and service, I aim to create value-driven customer experiences that build trust, drive engagement, and promote long-term client relationships.
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