Bruno Amaral
Customer Support Team Leader at Knowhowdo
Based in Lisboa, Portugal
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Seniority
Manager
Department
Customer/Client Service
Location
Lisboa
Industry
E-learning
Company size
5
Contact information
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b•••••••@knowhowdo.com
Phone
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Background
About Bruno Amaral
I am a customer-focused professional with 10+ years of experience managing international teams. In my current role, I am responsible for running a multilingual, fully remote customer support team servicing 1M+ customers across over 100 countries. In the last 12 months, we proudly increased student self-help by 213% while achieving a 4.7 customer satisfaction rating on Trustpilot. I am fluent in English and a native Portuguese speaker. My strengths are customer relationships, escalation resolutions, reputation management, and diverse cultural understanding. I am passionate about photography, sustainability, and building stuff. I am an optimistic, accountable, and transparent manager who leads with empathy and helps others succeed. To get in touch and network email: brunoamaralph@gmail.com Areas of expertise- Customer success - Remote, multicultural team leadership - Reputation management - Escalations, disputes resolution & refunds - Recruitment & training - Project management
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