Bruno Castro
Analista De Customer Service Pleno at Wilhelmsen Ships Service
Based in São Paulo, Brazil
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Seniority
Staff
Department
Customer/Client Service
Location
São Paulo
Industry
Transportation, Logistics, Supply Chain and Storage
Company size
727
Contact information
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b•••••••@wilhelmsen.com
Phone
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Background
About Bruno Castro
I have 5 years of experience in the area of customer relations, 4 years of experience with team management. I worked in the acquiring and marketplace market. My work at Stone and Americanas S.A allowed me to have a greater contact with customer relationship tools, CRM, data study, knowledge of relationship indicators such as CSAT, NPS, First Call Resolution, 1st response SLA, quality, service level. In addition, I worked in the part of loyalty program partnerships, at vibra energia and grão direto. Among my professional interests, I highlight all the part related to the customer journey, people management, data analysis for operation. I am a professional with great communication skills and excellent analytical skills, always identifying opportunities for improvement on a daily basis.
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