Bruno Chervinski

Background

About Bruno Chervinski

IT professional specializing in user support, PC assembly and maintenance, and software operation. I have experience in solving problems, providing guidance and effective training for users. My skills include preventive and corrective maintenance of equipment such as printers, computers and notebooks, configuration of network points and internet racks, support and guidance on the use of digital certificates and VoIP phones, as well as remote technical support. I install and configure software and hardware, including operating GLPI and Zendesk software for managing tickets. I focus on ensuring user satisfaction, always looking for practical and effective solutions. My skills include teamwork, clear and effective communication, problem-solving and adapting to new challenges and technologies that favor a more productive work environment, significantly increasing support efficiency and improving the user experience. Working alongside other technicians, I took part in the project to inspect and update the computers in the municipality's health units, changing parts and formatting operating systems, significantly improving the work routine of health professionals and speeding up care.