Bryan Belka

Background

About Bryan Belka

An experienced Contact Center Director with considerable experience in Contact Center Technology/Operations, Workforce Management, Quality Management, Vendor Manager who is a strategic thinker with the ability to create world class Contact Centers. Known for being a very professional, respectful, assertive Manager, who builds strong long lasting partnership/relationships with vendors, peers and all levels of the organization. Extensive experience in building high performance teams, which generate exceptional customer satisfaction/retention and improved sale results. Accomplished at streamlining resources and processes to obtain optimal productivity and quality metrics. Known for having a sense of urgency, outside of the box thinker with an entrepreneurial spirit and who can build a sense of loyalty and commitment throughout the enterprise.