Verified recordSoftware Development

Bryan Bierhals

Senior Product Support Engineer at 360dialog

Based in Porto Alegre, Brazil

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Seniority

Staff

Department

Engineering

Location

Porto Alegre

Industry

Software Development

Company size

101

Contact information

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b•••••••@360dialog.com

Phone

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+55 ••• •••• ••••

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Background

About Bryan Bierhals

Senior Support Engineer with strong experience in enterprise SaaS platforms, API integrations, and cloud technologies. Skilled in troubleshooting complex incidents, database analysis (SQL/PostgreSQL), and monitoring with Grafana/Splunk to drive fast and reliable solutions. Proven track record in root cause analysis (RCA), SLA compliance, and customer success across high-impact environments at Atlassian and 360dialog. Passionate about leveraging technology to optimize system performance, streamline operations, and empower businesses. Experienced in cross-functional collaboration with Product and Engineering teams, contributing to feature validation, alpha/beta testing, and documentation improvements. Fluent in English and Portuguese, with additional skills in German and Spanish, and certified in Jira Administration (ACP-120).

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