Seniority
Staff
Department
Finance & Accounting
Location
Triangle
Industry
Insurance
Company size
31K
Contact information
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b•••••••@geico.com
Phone
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Background
About Bryan Binns
As a Customer Service Manager at Asurion, I lead a team of 20 technicians in providing technology protection and support solutions to customers across various devices and platforms. I have over 15 years of management experience in customer service and technical support My mission is to deliver customer-centric solutions that enhance satisfaction, loyalty, and retention. I have successfully implemented operational improvements, such as performance metrics, training programs, and inventory management systems, resulting in a 20% increase in productivity, a 15% reduction in onboarding time, a 12% decrease in escalations, and a 10% lower inventory holding cost. I have also assisted an average of 100 customers per day via phone and chat, resolving complex issues and achieving a 98% satisfaction rating. I am passionate about collaborating with cross-functional teams, developing my team's skills, and staying updated on the latest trends.
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