Bryan Henry

Background

About Bryan Henry

Hello! My name is Bryan Henry and I appreciate you for taking the time to visit this profile. I possess a wealth of skills and knowledge that can greatly help your organization. Leadership: • Master’s Degree in Business Administration • Leadership, analytical/critical thinking • Project Management Professional (PMP | PMI)-Agile, Scrum, Lean, Kanban. • Management of others in both corporate and personal endeavors. • Mentoring, training, cross-functional • Meeting management and public speaking. • Successfully worked side-by-side with senior management towards the overall business/organizational goal(s). • Familiarity with ambiguity and able to adjust. • Time management skills, understand and meet goals, and take responsibility for results. Diversity and Inclusion Champion: • Led as a Diversity and Inclusion Core Leader responsible for promoting awareness, developing and implementing procedural changes to promote equality and eliminate discrimination and bias within the workspace. • Collaborated with Excecutives/Sponsors driving change for inclusivity and equity Technical Skills: • MDM and administrative experience (Jamf) • Swift & Python knowledge • Networking and Security •Proficient in both iOS and MacOS platforms, Windows OS, Office. •Overall familiarity with all browsers, plug-in, extensions, troubleshooting technical concerns, use of knowledge base, single point of contact, issue resolution, keyboard typing, email composition as well as configurations including incoming/outgoing mail servers, WIFI configuration Customer Service: •Over 15 years of customer service experience including face-to-face interaction, providing first call resolution, de-escalation, active listening, assurance, empathy, rapport building. •Supervisor: assisted with escalation, identified opportunities to promote customer satisfaction. Conducted follow ups with customer to ensure resolution as well as mentor our entry level advisors with development. Youth Soccer Coach -Coached U6, U10, U12 boys/girls and coed -Taught fundamentals, sportsmanship, transferable skills, fitness, and development towards competition-level transition. I enjoy spending time with my family. I love being around my friends, avid gamer, love sports, spending time outdoors, working on vehicles, and enjoying life.