Bryan K.

Background

About Bryan K.

With over eight years of Lean project management experience and seven years of claims management experience, I am a seasoned professional who delivers impactful outcomes through innovative and customer-centric solutions. I am a certified Professional Scrum Product Owner (PSPO I) and Lean Principles practitioner, with a proven track record of implementing cutting-edge strategies that optimize business performance and elevate customer satisfaction. In my most recent role as a project execution manager at CONNECT, powered by American Family Insurance, I directed cross-functional teams in applying Lean, and Agile methodologies, utilizing data analytics and customer insights to drive strategic initiatives. I negotiated, prioritized, and aligned projects with customer-centric strategies, fostering a continuous improvement culture. Some of my key achievements include directing a strategic business program across two operational companies, resulting in a notable increase in retention rates and substantial call reductions, and leading cross-functional IT teams in integrating and implementing AI solutions for a 40% reduction in processing time. I am passionate about propelling teams beyond set organizational objectives while fostering a culture of innovation and efficiency. I lead with a servant leadership approach, deploying customer-centric methodologies and nurturing a culture that thrives on data-driven, root-cause problem-solving. I am committed to excellence, integrity, and service, and I continuously seek opportunities to expand my skill set, embrace fresh challenges, and connect with like-minded professionals who share a vision for mutual growth and success. I am eager to collaborate with passionate individuals and organizations striving for excellence. Let's connect and explore how our shared vision and goals can create impactful solutions and drive remarkable achievements together.