Bryan Kozlowski

Background

About Bryan Kozlowski

As a Client Solutions manager at Claritev, I lead a team of 10 direct reports who support the production claim flow for over 900 clients. With over 10 years of experience in this role, I have continuously streamlined processes and implemented standard operating procedures to ensure all service level agreements are achieved and exceeded based on metrics and changing company goals.I have a natural ability for process improvement and analytics, and I have earned the Lean Six Sigma Yellow Belt Certification from Dartmouth College. I have also established a robust knowledge base of procedures, metrics, and general knowledge, and developed proper qualitative measures to report directly to senior management and executive leadership with recommendations of process improvements. I am an innovative customer-focused leader who builds loyalty with staff, clients, vendors and external business partners, and strives to optimize operations, reduce costs and improve customer service.