Bryan Scott

Background

About Bryan Scott

OPERATIONS/MANAGEMENT • Managed all aspects of hiring, training and scheduling of bicycle and ski shop staff while exceeding the highest industry standards in workshop efficiency and productivity • Worked within annual operating budgets while increasing shop revenue and profitability beyond goals • Managed $2Mil+ in outdoor and cycle retail inventory; responsible for turnover analysis, reordering and order tracking • Initiated standardized testing procedures for new outdoor products out of Europe & Asia into the US market and authored the manual of industry wide standards. Was also active in product development and testing. • Implemented restaurant POS system including; initial set-up, employee training, trouble-shooting, maintenance and daily price changes • Oversight of shipping and receiving departments for three different local, regional and national retailers • Owner/operator of mobile ski/board repair and tune, including sub-contract work (Winter X Games, etc) CUSTOMER SERVICE • Over 20 years of customer service in the retail, technical and restaurant industries • Responsible for reducing 1 week turnaround to 2-day max by establishing efficient bike and ski shop policies and procedures to exceed customer and industry expectations • Managed warranty and returns program to increase customer retention for multiple companies SALES • Established and maintained a profitable winter activity-based mobile business in a warm climate region • Professional technical sales and fitting of high-end bicycles (Road, Mountain and Tri) in an elite athlete shop • Coordinated mobile ski industry marketing/sales program generating $1.5MM in seasonal revenue