Bryan Watterson
IT Service Management at Microsoft
Based in Redmond, United States
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Seniority
Staff
Department
Information Technology
Location
Redmond
Industry
Software Development
Company size
227K
Contact information
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b•••••••@microsoft.com
Phone
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Background
About Bryan Watterson
With a solid foundation in IT systems support and a dedication to customer service excellence, my role at Microsoft as an Operations Analyst has been pivotal in managing and optimizing customer interactions across diverse languages and platforms. Our team’s efforts have resulted in enhanced system health and performance, ensuring customer satisfaction remains at the forefront of our operations. Previously at Expedia, my expertise facilitated the establishment of a 24x7 Global Customer Operations Command Center, contributing to the seamless coordination and resolution of incidents. This experience honed my abilities in workforce planning, problem-solving, and project management, alongside fostering strong interpersonal connections with team members and clients. In pursuit of further growth, I am eager to contribute these competencies to an organization that values technology and creativity as the catalysts for success.
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