Bryan Yam
Assistant Operations Manager at Resorts World Sentosa
Based in Singapore
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Seniority
Manager
Department
Operations
Location
Singapore
Industry
Hospitality
Company size
5.2K
Contact information
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b•••••••@rwsentosa.com
Phone
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Background
About Bryan Yam
SUMMARY With over 18 years of extensive experience in the hospitality industry, I am a seasoned leader specializing in front office operations, housekeeping, and concierge services within luxury hotels and resorts. Throughout my career, I have been recognized for my ability to optimize operational efficiency, enhance guest satisfaction, and drive revenue growth through strategic initiatives. I excel in developing and executing plans to optimize occupancy, revenue, and guest satisfaction metrics. As a versatile people leader, I have a proven track record of recruiting, training, and fostering top talent to elevate customer service, revenue, and repeat business opportunities. My proficiency extends to leading the entire value chain of guest-service operations, including room availability, quality assurance, cost controls, brand marketing initiatives, and profitability. Connect to me at bryan_cky@hotmail.com
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