Bryan Z.

Background

About Bryan Z.

IT Operations and Incident Response professional with 8+ years of experience supporting and stabilizing complex production environments during high-visibility incidents. Currently a Computer Operations Analyst at the University of Arizona, where I focus on operational response, escalation management, and service restoration for critical systems.My work centers on managing batch and data pipeline execution using Control-M and DataStage, including job reruns, controlled stops, and coordination with BI and platform teams when issues require deeper engineering support. I also detect and coordinate response to SaaS outages and performance degradation, serving as an operational liaison between infrastructure, application, and vendor teams to restore service and minimize downtime.In addition to digital operations, I support physical data center security, responding to access issues, alarms, and security-related events to ensure safe and continuous operations.I am currently pursuing a Bachelor of Applied Science in Cyber Operations (Cyber Engineering track) with a focus on incident response engineering, detection reliability, and automation. I’m particularly interested in improving response workflows, strengthening escalation paths, and contributing to systems that reduce incident frequency and impact over time.I thrive in environments where clear judgment, adaptability, and ownership matters, especially during outages, security events, and complex operational failures. My goal is to advance into roles that emphasize incident response engineering, security automation, and operational resilience, where I can help organizations respond faster, recover smarter, and build more reliable systems.