Byron Dyess

Background

About Byron Dyess

Excellent Microsoft office skills, Excel, Word, PowerPoint, Windows Movie Maker, Abode Audition, Video Vegas, Next Gen. WO Media Sales. Skills in Microsoft SQL Server Management Studio. Strong verbal and written communication skills. Good organization, time management, and detail skills. Ability to work under time constraints and meet deadlines. Ability to develop employees through motivation and training. Ability to adhere to all organizational policies and procedures. Worked with Scrum team on WO Media Sales TV Sprints. Help IT department at stations to install WO Media Sales. Help users with how-to questions regarding use of WO Media Sales. Identify and document software defects and requests for enhancements. Logs into the call queue for taking support calls from clients with WO Media Sales. Provide information regarding customer needs to engineering and marketing. Specialized in the CRM feature of WOMS as a liaison to the PDC. Work in Windows 2008, 2012, 2016, 2019 Server Environments to trouble shoot issues. Reports to the Director of Product Support. Work with team to develop product support infrastructure. Perform other tasks as assigned. Logs onto client servers to trouble Database issues Worked with Clients such as CBS, NBC, FOX, Tegna, Nextstar, Gray. Scripps, Entravision Performed DB maintenance on client’s servers. Performed Backups and restores for databases on client’s servers. Performed SQL scripting for Windows server environments. Worked with Microsoft Dynamics 365 and the Nexus Que management. Updated Scripts on DB server for current version of software.