Byron Murphy

Background

About Byron Murphy

Hi there, I'm Byron.I'm an experienced team builder with an extensive background in operations management, customer success, and sales operations. I thrive on thinking creatively and collaborating across teams to find success. I love to contribute by bringing people and data together to solve complex questions and supporting open and honest conversations to empower all project stakeholders to share their expertise.Some of my personal highlights include: Scaling a team remotely to effectively manage a B2B sales funnel, resulting in a 40% contribution to revenue within 9 months. Introducing an automation platform (Coris) to supplant agent-led tasks and reduce HC by 70%. Spearheading a Supplier Diversity Program, which opened up new lines of business whilst empowering small business owners from marginalized communities. Optimized the ClassPass sales funnel, reducing disqualified leads from 55% to 10%. Entirely owned the Convoy Brokerage Learning Management System. Including producing content through Rise 360, optimizing positive outcomes through continuous assessment, and connected QA agent course correction to LMS improvements to reduce churn.Specialities- 🦄 Startups - BPO Management- Operations Management- ‍ Building and Managing Remote Teams- Process Improvement- Data Analysis and Visualization- 🥅 Goal Setting and KPI Tracking- SOP and DACI Document Generation- Quarterly OKRs- ‍ MBR Presentations to C-Suites- LMS Management and Execution- Salesforce