Byron Tobin

Background

About Byron Tobin

There is no greater sense of pride than seeing a person or a team enjoying their work, achieving targets and contributing to business goals. This is why I do what I do and enjoy what I do. My perfect record in coaching teams to perform beyond expectation is achieved with a simple analysis of systems, processes and people to identify roadblocks to service delivery. The solutions implemented are simple, bespoke, and customer centric empowering teams to perform. Across multiple industries that use a variety of channels to interact with their customers, significant performance improvements have been achieved using a nurture and affirm management style that encourage a learning and development culture delivering high morale and exciting growth. SALES AND SUPPORT SERVICE CAREER ACHIEVEMENTS 1) Uniting 14 individual program KPIs unto 1 umbrella tool for team leaders to easily coach their teams. 2) Leading the Central Reservations team at Urban Purveyor Group to achieve double digit growth growth YoY 3) 123% improvement on performance of a pilot Lead Generation and Appointment Setting team. 4) Elevated sales performance of nib Top Ryde. Consistently in the top 3 best performing branches of an 18 strong network, previously never ahead of the last 3 branches. 5) Accor Hotels, Central Reservations, Australian call centre. Complaint resolution time reduced from over 10 days down to 3 days for domestic and 5 days for international cases. Hospitality | FMCG | Health | Banking | Finance | Veterinary | Call Centres | Retail | Account Management | Corporate | Direct Marketing | Salesforce.com | CRM | B2B | B2C