Cagla C.

Background

About Cagla C.

Senior Team Lead DACH and Türkiye at Uber | Customer Support | Sales | Key Account Management | Performance Management | Stakeholder Management As the Senior Team Lead for the DACH and Türkiye regions at Uber, I oversee a dynamic and diverse team dedicated to delivering exceptional customer service and driving business growth. My key responsibilities include: Customer Support: Developing and implementing strategies to enhance customer satisfaction and loyalty. Leading a motivated team that provides top-tier support services. Sales: Identifying and capitalizing on new business opportunities, optimizing sales processes, and achieving challenging sales targets. Collaborating closely with various departments to maximize revenue potential. Key Account Management: Building and maintaining long-term relationships with our key business partners. Ensuring high-quality service and meeting the unique needs of our major clients. Performance Management: Analyzing and monitoring team performance through KPIs, developing initiatives for performance improvement, and fostering employee growth through targeted training and coaching. Stakeholder Management: Effectively communicating and collaborating with internal and external stakeholders to promote shared goals. Identifying and addressing challenges to ensure smooth operations. With a passion for delivering excellent customer service and a proven ability to build and lead high-performing teams, I actively contribute to Uber's success and growth in the DACH and Türkiye regions.