Cait Espe

Background

About Cait Espe

Hello!I am a seasoned business executive with nearly 20 years in Operations, Client Success, and Personnel Leadership, including a rich mix of cross-industry experience in B2B/B2C SaaS and beyond. I have a strong passion for transforming customer-centric functions into strategic growth drivers. With expertise in scaling global teams, optimizing operational efficiency, and fostering a culture of accountability, I excel at aligning customer success initiatives with overarching business objectives. Known for my ability to build high-performing teams and cultivate cross-functional partnerships, I am committed to creating sustainable, impactful customer journeys that enhance retention, drive revenue, and deliver measurable value for both customers and organizations.Enneagram: 2w3 (helper/achiever)Myers-Briggs: INFJ "The Advocate"Core Competencies: Customer Success Strategy, SaaS, B2B/B2C, CSaaS, Data/Business Analysis, Change Management, Program Development, Strategy and Implementation, Process Optimization, Leadership and Collaboration, Strategic Partnerships, Personnel Leadership, Coaching and Development, Customer Service, Operations, Renewals and Expansion, Global Teaming, KPI Performance Management