Caleb Lewis

Background

About Caleb Lewis

I’m a UX Researcher with a background in customer relations, financial sales, and technical problem-solving. After 4+ years at Bank of America as a Complaint Resolutions Specialist and Senior Sales Specialist, I developed a deep understanding of user pain points, customer relationships, and how real people interact with financial platforms. I am currently pursuing a Master’s in Human-Computer Interaction at DePaul University and expanding my research and design skills through my coursework. My strength lies in empathizing with users, analyzing patterns of behavior, and translating those into actionable insights for the team. I bring a research-driven, human-first perspective to problem-solving—built from thousands of real customer interactions. I’m now seeking entry-level UX Research roles where I can contribute to building thoughtful, intuitive digital experiences. Let’s connect if you're hiring for UX research, need user insights and support, or want to collaborate on human-centered design!