Caleb Lin
Customer Experience Specialist at Air Canada
Based in Surrey, Canada
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Seniority
Staff
Department
Customer/Client Service
Location
Surrey
Industry
Airlines and Aviation
Company size
24K
Contact information
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c•••••••@aircanada.com
Phone
5 credits+1 ••• •••• ••••
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Background
About Caleb Lin
I am a customer experience specialist at Air Canada with a strong foundation in operation leadership and frontline decision-making, built through a career by pulling myself up from the bootstraps in the restaurant industry, now hoping to replicate that success in the airline industry. At Air Canada, I take charge of high-volume gate operations, resolve passenger issues during IROPs while maintaining a positive customer experience. I consistently achieve on time departures through accurate and methodical boarding, as well as coordinating with all the stakeholders. I'm passionate about commercial aviation and currently pursuing a career path toward network planning, revenue management, or corporate strategy. I am building skills in data analytics, airline economics, and operations planning to further support this goal.
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