Calvin Dowd

Background

About Calvin Dowd

As a Team Lead at Thomson Reuters, I oversee a group of product support specialists who provide technical assistance and customer service to clients. I have been with the company for over two years, starting as a product support specialist myself and earning a promotion to team lead in July 2022.My core competencies include problem solving, interpersonal communication, and building trust with customers and colleagues. I have received multiple certifications from LinkedIn on communicating through disagreement and building credibility as a leader. I am also skilled in coaching, sales, and loss prevention, which I acquired from my previous retail experience and my education in criminal justice and corrections. My mission is to deliver high-quality support and solutions that enhance customer satisfaction and loyalty.