Cameron Gavin
Senior Manager Customer Support, Upsiide at Dig Insights
Based in Montreal, Canada
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Seniority
Other
Department
Other
Location
Montreal
Industry
Market Research
Company size
301
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c•••••••@diginsights.com
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Background
About Cameron Gavin
As an experienced leader in Customer Experience, I specialize in enhancing operational efficiency and driving customer satisfaction by developing scalable processes and systems. I have successfully led teams ranging from 1 to 13 people, built streamlined processes, and managed tools such as Zendesk, Intercom, Hubspot, and Jira. In my current role, I designed, built and continue to progress our tech-touch function for Customer Success, emphasizing customer education, automated 1:many communications (via email and in-app messaging), user behavior tracking, CRM data management, and segmentation to deliver scalable, personalized experiences. My passion lies in leveraging technology to elevate customer experiences and empower teams to thrive.
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