Cameron Gonsalves
Service Desk Specialist at Recipe Unlimited Corporation
Based in Canada
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Seniority
Staff
Department
Customer/Client Service
Location
Canada
Industry
Hospitality
Company size
4.1K
Contact information
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c•••••••@recipeunlimited.com
Phone
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Background
About Cameron Gonsalves
As a Service Desk Specialist at Recipe Unlimited Corporation, I provide technical support for over 1,200 stores across 20 different brands in Canada. I have a proven track record of delivering customer satisfaction of 95% and resolving complex technical matters related to POS systems, KDS, and payment processing. I also have experience in recovering broken servers using standardized reimaging procedures, reducing server recovery time by 4 hours and enhancing reliability across all service locations. I have delivered Level 1 and 2 support via phone, email, and chat, and collaborated with vendors in solving key business-critical issues, delivering 99% system uptime. I have a 3 Year Co-Op Diploma in Microcomputer Analyst from Centennial College, which has equipped me with the skills and knowledge to excel in the IT industry.
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