Camille McPhail

Background

About Camille McPhail

As an Assistant Station Manager with a season of experience under my belt, I oversee the day-to-day operations, sales, and customer experience at Cambridge's largest commercial tourism company. I am responsible for driving operational efficiency, boosting revenue growth, and ensuring that every customer has a top-tier experience with our company. My role demands effective resource and financial management, with a strong emphasis on communication and negotiation. I collaborate closely with senior management and various departments, including bookings, training, and estates, to ensure operational success and maximize profitability. I believe that great management starts with a personable and empathetic approach to people. I strive to apply this philosophy in my daily management practices, whether interacting with employees at different professional levels or customers from all corners of the globe, each with unique cultural and linguistic backgrounds. My leadership style is grounded in open communication, positivity, and leading by example. I am passionate about driving cultural change within the company, cultivating an environment that fosters growth, innovation, and change, while still preserving the unique, welcoming atmosphere Scudamore’s offers to both its employees and customers. I’m excited to continue contributing to the company’s success while developing strategies for growth, employee development, and positive change.