Candace Authier

Background

About Candace Authier

EMAIL: candace@manhattanproject.beer ABOUT ME: A strategic and results-driven Director of Operations with a robust background in corporate hospitality. I am passionate about optimizing operational efficiency, building strong teams, enhancing guest experiences, and driving revenue growth. Throughout my career, I've honed my skills in leading cross-functional teams, implementing best practices, and ensuring compliance with industry regulations. ACHIEVEMENTS: • Spearheaded the adoption of new POS technologies and automation tools to streamline operations during the COVID shut down that saved 100% of the company’s contracts, providing operational efficiency and increased in-office participation during back-to-office implementation. • Successfully created and implemented operational strategy that improved the company’s retention rate from 86% to 96% within 12 months. • Managed an average of 55 caterings daily, driving $5 million in catering sales, exceeding client budget by 40%. • Developed content training materials used company wide and conducted onboarding and business process training to 500 hourly associates and 100 salaried managers within 4 years. • Recognized by executive leadership to provide support during new account openings, manager training programs & external customer experience audits. • First and only FLIK account to score 100% on third party audit of company standards conducted by Deloitte. • Became certified Centers for Excellence of 30 certified accounts nationwide (out of 525 FLIK accounts) to pass 500-point audit measuring company standards in food safety, sanitation, customer service, innovation, and people management. SKILLS: • Proficient in Adobe and Microsoft Office Portfolio applications, including Excel, Word, PowerPoint, Publisher, and Teams. GALLUPS STRENGTH FINDERS: Achiever | Belief | Arranger | Futuristic | Individualization