Candy Chung
Data Processing Agent at 3e
Based in Montreal, Canada
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Seniority
Staff
Department
Other
Location
Montreal
Industry
Software Development
Company size
790
Contact information
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c•••••••@3eco.com
Phone
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Background
About Candy Chung
Highly personable and collaborative Customer Service Professional with over eighteen years of experience in account management, claims and sales processing, and call centre operations within the financial industry: • Expert in identifying client needs, recognizing sales opportunities, and presenting appropriate company service offerings. • Demonstrated ability to gain customer trust and build relationships by providing exceptional follow-up and attention to detail; leading to increased repeat and referral business. • Expertise in resolving escalated customer service issues in a collaborative, problem solving approach with other internal team members in a professional and timely manner. • Bilingual: fluent in English and Chinese (Cantonese & Mandarin). KEY STRENGTHS: COMMUNICATION: strong interpersonal communication and adapts approach to the client. ORGANIZATION: strong time management & multi-tasking ability. COLLABORATIVE: builds positive relationships with clients, team members, and leadership. FLEXIBLE: comfortable with change, always adaptable and willing to learn. DYNAMIC: high performance under tight deadlines and competing or changing priorities
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