Canice Pinto

Background

About Canice Pinto

Operations and customer experience executive with 20+ years of expertise in service delivery, business process re-engineering, lean and six sigma, analytics, workforce management, and change management across industries like banking, IT, telecom, retail, and manufacturing. Skilled in building and leading high-performing global teams, driving business transformation, and fostering a culture of continuous improvement. Proven track record of establishing and scaling process excellence practices with international consulting experience across Europe, Australia, the US, and India. I started my career as a mechanical engineer in manufacturing, focusing on supply chain management. After earning my MBA, I worked with Fortune 500 companies like L’Oréal and GlaxoSmithKline before transitioning to the technology side of things. I set up capacity planning at Mphasis, a Blackstone company, led Operational Excellence as a Master Black Belt and spearheaded the integration of Mphasis and Digital Risk. My guiding principles: 1. Go to the gemba to understand frontline challenges. Prioritize digital transformation based on real-world client pain points. Use capacity planning, root cause analysis, and digital transformation to drive results. My core beliefs: 1. It's all about the people. Put employees first while standing up any performance management program. Core skills apply across domains. Balance data with frontline insights. Managers own the outcomes. Leaders must anticipate the future. AREAS OF EXPERTISE: LEAN, SIX SIGMA, PROCESS IMPROVEMENT | CONSULTING | CHANGE MANAGEMENT| OUTSOURCING FEASIBILITY ASSESSMENT | PROJECT MANAGEMENT | AUTOMATION | ADVANCED DATA ANALYTICS | CAPACITY PLANNING, FORECASTING | CUSTOMER EXPERIENCE | CONTRACT NEGOTIATION | EXECUTION