Capece Amy

Background

About Capece Amy

Initiative-taking professional with 20+ years of experience working with government contracting for entities including Health and Human Services (HHS), Centers for Medicare and Medicaid Services (CMS), and the Center for Consumer Information and Insurance Oversight (CCIIO). My career has been dedicated to roles responsible for a multitude of management and operational tasks, including: high level client interaction (CMS, HHS, CCIIO); Program/Project Management using SAFe Agile methodologies; Contract Procurement; Budgeting and Financial Management; Business and Technical Analysis; Technical Writing; Staff Management and sub-contractor management; Education, Training and Outreach; Customer Service; Quality Control; Risk Management; Innovative/Strategic Planning; IT and Systems Support; and Training and Technical Assistance. Extensive experience/knowledge in: • Management of CMS Contractor Operational Programs • Business and Technical Analysis/Technical Writing • 508 Compliance • Systems Operations – Salesforce; VIPS Medicare Claims Processing Platform • Translation of complex, technical information and medical policies into clear, readable documents to be used by technical and non-technical and clinical and non-clinical personnel. • Education, Training & Outreach and Customer Service: 29 years of management and of conducting ETO; technical and business analysis; technical writing; strategy, planning and execution of ETO programs – internal/external; management of multiple CMS Contractor websites. • Research, review, analyses, development, evaluation, and implementation of the government contract functional areas of program policy, contractor management, systems and claims processing, education/outreach, correspondence, data and statistical analysis, financial management, legislative analysis, and Congressional relations. • Quality Management System SharePoint Portal; ISO Quality Management System; ISO 9001:2008 • Internal Control Monitoring; Root Cause Analysis; CMS quality systems/metrics • Serving as Contractor Liaison with CMS Congressional Liaison; POC for Program Safeguard Contractor, OIG, and Law Enforcement Agencies