Cara Akester
Customer Insights Manager at Osb Group
Based in Queenborough, United Kingdom
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Seniority
Manager
Department
Advertising & Marketing
Location
Queenborough
Industry
Financial Services
Company size
1.4K
Contact information
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c•••••••@osb.co.uk
Phone
5 credits+44 ••• •••• ••••
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Background
About Cara Akester
Experienced Customer Insights Analyst, with experience in the financial services and construction industries, but open to other opportunities. Experience with customer satisfaction and brand research surveys, product launches, Visio customer journey mapping and third party tools such as ServiceTick. Focused on improving KPIs such as NPS/CSAT and customer feedback verbatim, implementing business change off the back of this. CIM qualification holder.
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