Cara Berta

Background

About Cara Berta

Business Analyst and Project Management professional with experience in the healthcare and telecommunications industries. Well-versed and confident in my abilities to elicit requirements and fully engage stakeholders to understand project scope and execute projects through the lifecycle. Skilled at developing process + data flow diagrams, functional specifications and other project artifacts, allowing efficient work with cross-functional teams to consistently deliver projects in support of the organization’s strategic goals. Recognized for consistent focus on customer service, relationship-building and effective stakeholder engagement. Career Accomplishments: · Led implementation program that improved efficiencies with primary team workflow and established operations dashboard that enabled real-time metrics. · Oversaw implementation program to define 100+ standard metrics for all virtual service lines to automate the data capture and real-time reporting. This program expanded data availability for service line performance from monthly to daily reporting. · Operationalized telehealth service line that provided access to specialty providers in nearly all of Mercy’s rural locations; resulting in less travel for patients and improved access to medical care.