Carissa Spangler

Background

About Carissa Spangler

I’m a healthcare and provider relations professional with experience in administrative processes, patient support, and ensuring compliance across complex workflows. I specialize in benefits coordination, provider credentialing, patient onboarding, and navigating insurance-related processes—all with a focus on accuracy, empathy, and clear communication. I serve as a trusted resource for patients, care teams, providers, and insurance representatives, managing inbound calls, resolving complex billing and benefit questions, and guiding individuals through their care journey. I’ve handled a wide range of cases, from routine scheduling to urgent clinical situations, coordinating closely with RN care managers to ensure timely and effective outcomes. Behind the scenes, I have worked on data-driven tasks like analyzing medical billing spreadsheets, identifying follow-up opportunities, and supporting outreach efforts for wellness initiatives. I also currently manage provider grievances and contractual compliance issues, investigating concerns, drafting communications, and collaborating with leadership to resolve matters efficiently. Whether I’m resolving a time-sensitive issue or supporting broader care strategies, I bring a solution-oriented mindset and a commitment to creating smoother, more effective experiences for patients and providers alike.