Carl Dortch

Background

About Carl Dortch

IT professional with demonstrated success implementing IT initiatives that improve business functionality with positive impacts. Technology savvy self-starter, with the ability to communicate, and also work with a diverse group effectively. Manage over 200 virtual Servers and 12 physical hosts on a daily basis. Responsible for creating and managing Exchange mailboxes, distribution list, and Active Directory accounts. Experience with building and maintaining high-availability (>99%) VMware environments. Troubleshoot application errors, operating systems, server hardware, network communications and storage allocation issues within the VMware environment. Experience working with NetBackup Enterprise backup solutions and file restorations. Plan, develop, and coordinate the operation and maintenance of current and future ESXi servers and virtual machines in accordance with established processes. Implemented and maintained network and asset management and monitoring tools. Troubleshoot, create, and redirect DNS and DHCP entries for new and old domains. Utilize and configure Zerto Replication environment, and perform active fail over tests to show high availability and responsiveness based on company disaster plans. Experience with SAN, NAS, and iSCSI storage allocation, also reconfigured current networks to use NIC teaming for LAG and redundancy. Oversee testing patches and software installs locally in a controlled environment before pushing to end users. Create, distribute, and implement an option for end user backups of corporate laptops and desktops with Microsoft DPM. Assist local users, remote users, and factory production machines with a 24/7 on call escalation support. Maintain a constant 99% accuracy of meeting Infrastructure SLA's and tickets.