Carl Hughes

Background

About Carl Hughes

Support Professional with over 35 years of progressive and diverse experience with emphasis in determining and meeting the needs of the client by supporting and providing technology solutions. Proven history of hard work, possessing troubleshooting and people skills. Summary of applicable knowledge and background experience includes, but is not limited to the following: • Support approximately 170 Windows 10 and Office 365 users with Windows Server 2008 and 2016 • Just completed Migration from Windows 7 to Windows 10 for approximately 170 users • iPad deployment and management using JAMF Pro MDM solution for 220 iPads • Support Promethean Smart Board solutions in 30 Classrooms • Install, Setup, and support of Network Video Surveillance Systems • Use of Network enabled asset management and software Deployment systems • Superior customer service, organization, and time management skills • Experience supporting a wide range of Computer, Audio, Video, and RF electronics. • Management, development, and presentation of technical and cost proposals, reports, and budgets for computer and document imaging products and services. • Experienced in sales demonstrations and presentations both in one on one and large groups. • Able to estimate and perform jobs for wiring and cabling buildings in support of technology solutions. • Knowledgeable in Microsoft Office Professional and other business applications. • Experienced working with small, medium, and large corporations and government entities. • Strategic Planning including measurement review and steering processes. • Thorough understanding of business owners and stakeholder’s needs and challenges. • End User Training for Microsoft Windows and Office 365 applications • Develop and manage RFPs for technical solutions