Carl Orsi

Background

About Carl Orsi

Specialties: Getting things done (sounds overly simple, but is a true skill).* Ability to focus groups to accomplish goals through leadership and organizational efficiency. Developing and documenting rational processes * Ability to observe and investigate workflows to design processes that work within the teams, which accomplish the necessary tasks yet still include the company culture. Getting things done not by shoving a square peg into a round hole, but by listening and understanding the problem and coming up with a process that works for the company and for the employees.* Evidenced by leading the company's effort to become Service Strategies, Service Capability & Performance (SCP) certified for 10 consecutive years Designing, deploying and analyzing surveys * Ability to understand the reason and desired outcome of the survey and design questions that would collect the information needed, define the audience of the survey, identify the contact points, determine the survey triggers and then create and launch the survey * I have over 10 years experience using both Confirmit/CustomerSat.com and ClickTools surveys Working well with others * I like people. I enjoy mentoring and guiding the members of the teams I lead. I encourage them to grow and feel accomplished and I make a point to show appreciation for their hard work and to share their successes with those above me. I wholeheartedly believe a good manager is reflected by his/her team's success.