Carla Stern

Background

About Carla Stern

A results-oriented and adaptable professional with over 20 years of experience across the Tourism, Digital/E-Commerce, and Insurance industries, currently working as the Global Provider Network Director at Iris Global Soluciones - Grupo Santalucía, a leading company in the Spanish market that handles 1.4 million cases per year. In my current role, I am responsible for managing the global travel assistance provider network (worldwide), as well as the medical, health & wellness, and household assistance networks (national). I am also a member of the steering committee of Iris Global and a board member of KUIKO, a digital platform for home services. Additionally, I am involved in digital and cultural transformation programs that aim to improve customer satisfaction, operational efficiency, and innovation. With a master's degree in insurance management from ICEA, and a leadership development program from IESE Business School, a digital marketing certification from ThePowerMBA, I have a strong academic background that complements my practical skills and knowledge. With Swiss nationality, I am also fluent in Spanish, German, French and English, and have a keen interest in learning new languages and cultures. My core competencies include business strategy, a strong leadership, budgeting, provider network management, business development, and cross-functional collaboration. I have a proven track record of success in B2B and B2B2C settings, managing large teams, fostering resilience, and delivering impressive results. I am passionate about creating value for customers, partners and stakeholders and driving business growth and success in dynamic and multicultural environments. I am always eager to embrace new challenges and opportunities, and to leverage my digital expertise and language skills to achieve the utmost excellence.