Carlen Mathys
Claims Consultant at Rbs Insurance Brokers
Based in Paarl, South Africa
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Seniority
Staff
Department
Customer/Client Service
Location
Paarl
Industry
Financial Services
Company size
183
Contact information
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c•••••••@rbs.co.za
Phone
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Background
About Carlen Mathys
Coordinate and oversee, manage, negotiate and settle claims end to end. Registering claims on the different insurance companies’ portals. Liaising between insurance companies, clerks, clients as well as service providers. Creating new files for each claim received. Conduct review of new cases, completing case checklist to identify coverage issues. Perusing claim documents and supporting documents received from clients. Advising clients on their cover for specific claims. Resolve claims through negotiating of settlements, rebuttal of claims and/or declining of cover. Play a key role in developing and maintaining client relationships. Scope of clients / businesses – Cooperate, Commercial, Personal, Agri, Wine
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