Carlos Luz

Background

About Carlos Luz

ITSM Solutions Architect with 25 years of experience in leading IT Service Management implementations, 20 of which working in projects related to BMC Remedy ITSM / Helix. Vast experience as technical lead in ITSM implementations end to end and advisory/mentoring roles. 12 years of experience in working exclusively in international projects across EMEA. Focus in adding value, while delivering objective and consistent results. Pride in delivering a professional and high standards service, aiming to exceed customer expectation and building loyal customer relationships. Led all types of projects: complex upgrades, green field platform implementations, data center moves, business transformation projects, among many others. Extensive track record of successful implementations and long lasting customer relationships, as shown in the recommendations section. Roles: Solution Architect, Integrations Architect, Functional Lead, Product Specialist, Business Analyst, Requirement Manager, Lead Consultant, Senior Consultant, Team Lead, Project Manager, Trainer, Business Unit Manager. Personal drivers / goals - Help customers achieve their strategic goals consistently and stay ahead of the ever evolving IT industry- Bring added value to customers and exceed expectations when playing key advisory and mentoring roles- Lead and/or integrate dynamic work groups. Specialties: ITSM Solution Architecture Business Analysis Customer Relationship Functional / Process Analysis & Design Focused Problem Solving Advisory & Mentoring Integration Design Awareness & Process Workshops Gap Analysis and Solution Design CMDB Modeling