Carlos Pirela
Customer Analytics & Insights, Manager at Sanmar
Based in Paris, France
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Seniority
Manager
Department
Advertising & Marketing
Location
Paris
Industry
Retail Apparel and Fashion
Company size
3.4K
Contact information
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c•••••••@sanmar.com
Phone
5 credits+33 ••• •••• ••••
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Background
About Carlos Pirela
Français: Expert en Expérience Client et CRM, je veux évoluer vers un rôle data-driven en maîtrisant la manipulation des données, la modélisation prédictive, le data storytelling et la data visualisation. Mon objectif est de convertir les insights en stratégies actionnables pour améliorer l’expérience client, réduire l’attrition et augmenter la satisfaction. English: I aim to leverage my extensive experience in Customer Experience and CRM with leading multinational organizations to transition into a data-centric role. My focus is on mastering data manipulation and predictive modeling to deliver insightful analyses. My goal is to help businesses develop strategies that enhance customer success, reduce churn, and boost customer satisfaction. • Machine Learning | Python, R, Spark, SQL • Prediction & Classification Modeling • Recommendation and Sentiment Analysis • Data Visualisations | Tableau, PowerBI • Project Management | Black Belt Lean Six Sigma • CRM | Salesforce, Salesforce Marketing Cloud, Zendesk • Service Management | ITIL • DevOps | Scrum Master, Jira • ITSM | ServiceNow, Remedy, PagerDuty, and more.
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