Carmela Gallo

Background

About Carmela Gallo

Branch Manager •Operated one of BMO's largest branches by leading 31 team members and operating funds under administration of over half a billion dollars. •Motivated team through ongoing coaching. This directly contributed to achieving over 80% year over year in the annual employee survey for the “manager” component and in the ability to drive key numbers and keeping them in the 1st or 2nd quartile. Financial Analyst, Learning Metrics, Headquarters •Responsible for the compilation of Enterprise-Wide learning spend, which is all the Banks internal and external training and continuous education dollars, including financial analysis, modeling and sensitivity analysis. Successfully established working relationships with Human Resource Business Partners and Line Of Business finance teams to assess learning spend •Assisted in the submissions for reporting the learning budget for the Bank of Montreal to the board of directors to aid in current and future planning and budgeting in this area. Service Leader •Built a strong team in an area consisting of 8 branches with 65 banking professionals through diligent hiring practices. Evidenced in the Service Quality Index and National Service Scores being in the top quartile year over year •Recruited and developed staff to grow community-banking capability and provided candidates for advancement. Dealt with staffing issues and brought any challenges to resolution. Successfully handled a defalcation and five other dismissals with cause and considered subject matter expert for staffing and recruiting for the area. •Communicated and built relationships with front line managers to be able to influence actions and decisions in this group which ensured buy in of future initiatives and significantly increased morale and productivity.