Carmen Bowles

Background

About Carmen Bowles

Assist individuals with support at the Self-Fax Station and Job Connection Room. Instruct customers on how to properly use copier/fax machine. Troubleshoot any minor issues with computers and office equipment. Assess situation to determine most cost effective resolution. Report any/all urgent situations to supervisor or appropriate department.Maintain customer control and utilize other back-up resources to efficiently and effectively continue daily office operations.Assist customers in English & Spanish by answering service questions and offering suggestions about other services (Department, Government, & Local Resources) available to them.Research information online as well as other co-workers to provide Complete daily and assigned duties such as opening office, restocking needed pamphlets, applications, and tools needed at various office stations. Manage time to complete duties by having daily schedule and knowing what needs to be accomplished each day.Ordered office supplies and forwarded invoices to supervisor.Possess cultural awareness and sensitivity.Respond to and effectively complete service requests from customers and co-workers.Contributes to team effort by assisting and accomplishing daily assignments or projects as needed.Maintain consistent and professional correspondence with employers and customers in order to establish rapport and ongoing network. Sustain a flexible network that can individually address customer needs.Excellent conflict resolution skills developed through years of face-to-face interactions with internal and external customers and employers. Serviced on various committees (Employee Association (EA), Safety Committee, Employee Committee Team (ECT))Expansive knowledge policy and procedure.