Carmen P.

Background

About Carmen P.

Director of Technical Programs @ Affirm | PMP Certified | Technical and Operational Leadership | Program DeliveryDriving innovation and optimization for Affirm's operational efficienciesWith over 14 years of experience in business and technology strategy, I currently lead a team of Program Managers and Technical Program Managers who lead the end to end execution of our most critical technical initiatives. I work with my team to ensure a consistent, high value experience as we work with our partners in product and engineering, and beyond. I am also building the Operational Model for our Product team to build processes and systems that are scalable, self-reliant, and outcome driven essential to deliver high-quality products.In my first two years at Affirm, I built a team of 16 professionals who design and deliver innovative servicing and case management tools for Affirm's high-touch service teams. As the Director of Business Applications, I was responsible for translating business needs into scalable and effective solution designs, driven by success metrics and based on strategic initiatives that enable Affirm to provide world-class servicing experience to our network of customers and merchants.My core competencies include technical leadership, service delivery, workflow applications, platform roadmaps, process improvements, vendor management, and change management. I am passionate about turning business strategies into actionable plans and empowering platform users through streamlined processes and tools. Some of my key achievements include reducing average handle time by 3%, improving project delivery timelines and platform optimization, building a high-performing team from scratch, and delivering high-quality solutions within target timelines. I am always looking for new ways to drive value and innovation for Affirm and its users.